Complaints Handling Procedure
At AXYS Leasing Ltd, we pride ourselves in the quality of service given to our clients. Our customers are the heart of our business and we try our best to deliver quality advice and service. Integrity, quality of service, sound advice and efficiency are some of the values that we set ourselves in our dealings with our clients. In this respect, we are open to any feedback from our clients, be it positive or negative. We have built our success on customer service and responsiveness and will strive to do so at all times.
AXYS Leasing Ltd has adopted a three-tier approach to customer complaints. The three steps are described below:
Contact your Client Executive or someone else from his/her department and try and solve your problem.
If you are unhappy with the above or if you feel that your problem has still not been dealt with, please contact our Complaints Desk as below:
The Complaints Coordinator
AXYS Leasing Ltd
6th Floor, Dias Pier Building, Caudan Waterfront
Caudan, Port Louis, Mauritius.
Tel : (230) 405 4000
Fax : (230) 213 6959
If you remain unhappy with the outcome, you may write to the Financial Services Commission for lease related complaints or to the Bank of Mauritius for deposits related complaints.
The Financial Services Commission
FSC House, 54 Cybercity, Ebene.
Tel : (230) 403 7000
Fax : (230) 467 7172
The Bank of Mauritius
Sir William Newton Street, Port Louis, Mauritius
Tel : (230) 202 3800, (230) 202 3900
Fax: (230) 208 9204
Note:The Financial Services Commission will only entertain complaints to the extent that you have given us the opportunity to resolve the matter directly.